Frequently Asked Questions
How can I check if the part I need is in stock?
You can check stock in a few ways: 1) search directly by part number in the site search bar; 2) submit an online quote request — an engineer replies within 2 hours; 3) call +8617779527281 for a real-time check with our team. We carry over 10M+ parts in stock, and most common models can be confirmed instantly.
How do you guarantee part quality?
Every part goes through a strict multi-stage inspection: visual check → functional test → performance test → final inspection, with original manufacturer certification and our own test report included. We hold ISO 9001:2015 certification, and every product comes with a 2-year warranty covering free repair or replacement for the same fault.
How fast is shipping, and what delivery options are available?
In-stock parts: orders paid before 3pm on a business day ship the same day. Most domestic regions receive delivery within 2-3 business days. We support express courier, EMS and freight lines, with air freight available for urgent cases. International orders ship via DHL, FedEx or UPS.
How do I request repair service, and how long does it take?
Process: 1) fill in your equipment details on the Repair Service page → 2) ship the equipment to our repair center → 3) our engineers issue a free inspection report within 24 hours → 4) repair begins once you approve the quote. Standard turnaround is 5-10 business days, with 48-hour urgent service available. No charge if we can't repair it.
What's the difference between surplus stock and brand new parts?
Brand new: original manufacturer stock, unused, with original certification and a 2-year warranty. Surplus stock: parts made by the original manufacturer that reached the open market for various reasons, rigorously tested by us to match new-part performance — typically 30-60% cheaper, and also backed by our 2-year warranty.
What payment methods do you accept? Can you issue invoices?
We accept bank transfer, Alipay, WeChat Pay, online banking and bank acceptance drafts, among other methods. Payment terms are available for large orders. We can issue VAT special invoices (13% rate) or ordinary invoices — please note this when ordering or contact our team.
What if a product has a quality issue?
Within the 2-year warranty period, we offer free repair or replacement for the same fault. Call +8617779527281 or email info@ur-automation.com with your order number and a description of the issue, and our team will arrange a resolution within 24 hours.